Customer Care and Support

US Liner's advanced thermoplastic composite materials are engineered to be easily repaired in the field. With our quick and easy repair kit and commonly available tools, your maintenance staff will be able to maintain the integrity of your liners and skirts for years to come. For information on ordering a repair kit for your application, contact your US Liner sales representative.

For step-by-step repair instructions, view our "How To" Repair Video.

To set-up an account with USLCO, you can use our friendly online application or download the application and fax it back to begin the approval process.

US Liner makes ordering material simple and easy with five convenient options:

1. By Phone: 1.800.US LINER or 724.776.4044
   Our friendly and knowledgeable team of representatives is available Monday through Friday, 8am to 5pm (EST) to place your order and answer any questions you may have.
2. By Fax: 724.776.4045
   Simply fax your purchase order any time of day.
3. By Email: You can email your purchase order to sales@USLCO.com
4. By Mail: You can easily place your order via USPS mail by sending to:
   US Liner Company
   19 Leonberg Road
   Cranberry Twp. PA 16066
   Attn: Customer Care Dept. – Order Enclosed
5. By Local Sales Representative: Your local sales representative is available to help you place your order and answer any questions.

Review or download the Terms and Conditions governing the sale of US Liner products.
View online | Download PDF

Every order received will have a follow-up order confirmation sent within 48 hours for your review. We recommend checking for any discrepancies upon receipt. If changes are necessary, please notify your customer care representative immediately.

If you do not see an order confirmation after 48 hours, please call your customer care representative or resend your Purchase Order.

You'll know in advance when your order will ship so you can spend less time following up and more time strengthening customer confidence.

Our goal is to make purchasing from USLCO a great experience. We strive to not only meet your expectations, but exceed them. Please help us achieve our goal by taking a few moments to complete our survey.

We stand behind our quality products - Period! More info.

Please report any damage caused during transit immediately to a US Liner Customer Care Representative upon receipt. Please check material closely; photos of the damage may be requested and/or the material returned to US Liner for evaluation.

Short shipments must be reported to US Liner within 48 hours of receipt of order.

Please fax a copy of the signed Bill of Lading and packing slip to your US Liner Customer Care Representative and note the item and number of pieces short.

If a replacement sales order is required, the new sales order will be invoiced for the price of goods sold. If material is required to be returned, a credit memo will be issued to the invoice pertaining to the return. Please see Return Material Authorization.

A Returned Material Authorization Number (RMA#) must be obtained from US Liner's Customer Care Department by calling 1-800-US Liner or 724-776-4044 prior to returning material. US Liner's receiving department will not accept delivery without a RMA #.

Please note that receiving a RMA does not automatically authorize invoice deductions. A thorough inspection of the material must be conducted by a US Liner Quality Team member. If a credit memo is authorized, it will be issued only after this inspection is completed.

Please contact your US Liner customer care representative for shipping arrangements to return material. Remember to always clearly mark the RMA number on the outside of each returned item.

Please provide the following information to receive a RMA number:

1. Your purchase order number
2. US Liner's Sales Order Number
3. US Liner's Invoice Number
4. Explanation for RMA request

Debits on invoices are not to be taken without US Liner's prior authorization.

Please provide the following information to receive a credit memo authorizing an invoice to be short-paid:

1. Your purchase order number
2. US Liner's Sales Order Number
3. US Liner's Invoice Number
4. Explanation for debit request